ReelHook support
How can we help?
Send the details of your question, purchase issue, or app problem. We’ll reply directly to the email you provide.
For your security, never include passwords, payment-card details, authentication tokens, or a full App Store receipt.
Contact support
Tell us what happened.
Complete the form and our support team will reply to the email you provide.
Browse by topic
Start with the issue you’re solving.
Generation & credits
What does ReelHook create?
ReelHook creates written Instagram content packages for Reels, Carousels, Posts, and Stories. A package can include a hook, script or slide and frame copy, caption, call to action, hashtags, and creative guidance.
Does ReelHook create or publish finished videos and images?
No. ReelHook helps you plan and write the content. You create the visuals and publish the finished post yourself.
How are credits calculated?
The amount depends on the selected format and size. ReelHook shows the current amount before you build. See Settings → Plan & usage for the current pricing table.
Subscriptions & credit packs
My purchase completed, but my credits have not appeared.
Do not buy the same pack again. Open Settings → Plan & usage → Buy credits, then use Restore / reconcile purchases.
How do I restore a subscription?
Open Settings and tap Restore purchases. This checks the current App Store account.
How do cancellations and refunds work?
Apple manages subscription cancellation and purchase refunds. Contact support if a verified refund changes your balance unexpectedly.
Language, voice & notifications
Can the content language differ from the app language?
Yes. App language changes the interface; Content language changes what ReelHook writes.
Is voice input required?
No. Voice input is optional. You can always type a purpose or choose a suggestion instead.
Why am I not receiving notifications?
Check Settings → Notifications in ReelHook, then open iOS Settings if permission is denied.
Library, identity & privacy
Do I need to create an account?
No. The current app uses an anonymous app identity and does not show a sign-in screen.
Will my packages and credits move to another device?
Not reliably in the current anonymous-account release. Restoring purchases is not a general data restore.
How do I make a privacy request?
Choose “Privacy request” in the support form and describe what you need. Do not include sensitive payment or account data.